CANCELLED: Tender Conversations - Breaking Bad News

Breaking bad news to pet caregivers is something all veterinarians must do, but often struggle with. In this session tips on how to start a conversion about a serious illness or euthanasia will be discussed; this includes engaging with the owner(s), gaining trust and rapport, verbal priming, verbal and non-verbal communication, supporting the caregiver, understanding the difference between empathy and sympathy, focusing on the pet’s needs and being non-judgmental. It is also important to understand the caregiver’s budgets which are financial, time, emotional and physical. These conversations are less stressful and more effective when armed with the correct tools. A structured approach with key steps, keeps you on track and engages the caregiver in shared decision making. Thinking of these as “serious” or “difficult” conversations can cause anxiety before even stepping in the room and therefore thinking of them as tender discussions is a valuable way to change one’s mindset. Owners may direct their grief and anger at you, and it is important to understand the underlying cause of their emotions and how to redirect the conversation. All team members can benefit from mastering these skills.