Team Alignment in Delivering a Frictionless Client Experience

All veterinary services are delivered and received because of the human-animal bond. Your client’s experience in receiving those services is the driver to them showing up at your door, heeding your recommendations, and returning. Veterinary teams recognizing the importance of the bond, delivering a compassionate experience, and consistently repeating will serve more pets and people. A recent survey shows 84% of customers say the experience a company provides is as important as its products and services. Aligning your team in the delivery of a memorable, empathetic experience is a strategy worthy of planning and executing. Attendees will dive deeper into analyzing the current client experience and setting sites on a frictionless encounter. Your team aligns in delivering quality medicine, tie it to a frictionless client experience.